Practise the hard conversations before a customer hears them.
Traineon is an AI roleplay training platform for customer-facing teams. Agents practise with AI customers who complain, push back and escalate, over chat or real-time voice, in English and eight Indian languages, and every session ends with a scorecard against your own QA criteria.
What this solves
High Attrition Means Constant Retraining
CIEL HR puts attrition in India's voice-based BPM roles at 30–35% (July 2025). Every agent who leaves is replaced by one who needs the same practice from scratch.
Every New Batch Learns on Live Customers
With average tenure at 8–10 months (CIEL HR, July 2025), onboarding never stops. Trainers can only run so many mock calls, so most agents meet their first angry customer for real.
Most Agents Now Work in Writing
Most agents now work in chat, email and other non-voice channels (CIEL HR, July 2025). Practice has to happen in the channel and the language they will actually work in.
Everything you need
Real-Time Voice Roleplay
Agents speak, the customer answers out loud. Tone, pace and the awkward silence all count. It runs in the browser with a headset, nothing to install.
Chat Roleplay
The same customer over chat, for teams that answer in writing. Agents practise the replies they will actually type, not a script read aloud.
English and Eight Indian Languages
Voice roleplay in Hindi, Bengali, Tamil, Telugu, Marathi, Gujarati, Kannada and Malayalam as well as English, so agents practise in the language they take calls in.
Scenario Builder
Describe the customer: who they are, what went wrong, how upset they are on a 1 to 5 scale, what makes them escalate or calm down, and what they keep back until asked.
Your Own Scoring Criteria
Score each scenario on the criteria your QA team already uses, such as greeting, empathy, policy accuracy or resolution, each with its own description and maximum score.
Scorecard After Every Session
When the conversation ends, each criterion gets a score and written feedback beside the full transcript, so agents see exactly where they lost marks.
Trainer Dashboards & Leaderboards
See who has practised, how scores are trending over time and who needs a one-to-one, with a leaderboard to keep a batch moving.
Your Models, Your Keys
Run on OpenAI, Google Gemini or Anthropic with your own API keys, or point Traineon at Azure OpenAI or a model you host. Keys are stored encrypted.
Roles & Bulk Import
Admin, trainer and trainee roles keep everyone in their lane. Onboard a whole batch from one Excel spreadsheet, with a report of any rows that need fixing.
From zero to live in minutes
Step 1
Build the Customer
A trainer fills in one form: who the customer is, what went wrong, how upset they are, what sets them off, what calms them down and what counts as resolved.
Step 2
Run the Conversation
Agents take it over chat or a real-time voice call in the browser. The customer reacts to what the agent actually says and stays in character to the end.
Step 3
Read the Scorecard
When the session ends, each of your criteria gets a score and written feedback beside the transcript. Trainers watch the trend across the whole batch.
Industries
Who Uses It
Voice Roleplay Languages
Practice Channels
Scores with Written Feedback
OpenAI, Gemini, Anthropic or Azure OpenAI
Ready to get started with Traineon?
Book a personalised demo and see how Traineon fits your operations.