Deploy AI-simulated customers that behave like real people - angry, polite, abusive, confused. Freshers practice handling any scenario safely before touching live customers, at unlimited scale with zero risk.
AI Training Session
Live simulation · scoring in real time
Coaching tip: Good empathy opener. Next, give a concrete commitment - name a timeframe and a reference number to rebuild trust.
Train your frontline on AI customers, not real ones.
Step 1
Training managers define session instructions, customer sentiment (angry, polite, or abusive), issue type (refund, billing, or technical), and difficulty level to create realistic training simulations.
Step 2
Powered by GPT-4o and Gemini Stateful APIs, the AI customer adopts the assigned persona and maintains context throughout the session, responding naturally across text and voice interactions.
Step 3
Trainees communicate with the AI customer using either text or speech. Realtime APIs enable low-latency, human-like conversations that closely mirror live customer support scenarios.
Step 4
The AI customer reacts to every trainee response in real time, escalating, de-escalating, asking follow-up questions, or changing tone based on the conversation flow and training objectives.
Step 5
After each interaction and at the end of the session, the platform evaluates communication skills, empathy, issue resolution, and policy adherence, providing actionable feedback and performance analytics.
Role-based access, encrypted sessions, and full data residency control for regulated industries.
Track cohort readiness, empathy trends, and coaching gaps across every trainee in real time.
Trainees log in and start practicing - nothing to install, works on any device on day one.
Build your own personas, scripts, and scoring rubrics to match your exact process and SLAs.
Simulate customers across major languages and accents to prep agents for diverse markets.
Push results into your LMS, HRIS, or QA tools via API and webhooks - no manual exports.
Scales training across large hiring waves without individual trainers
Eliminates risk of freshers damaging trust on live calls
Safe space to repeat, fail, and improve before going live
Consistent customer emotion simulation across all scenarios
live customer risk
practice sessions
sentiment modes
turn feedback
We onboarded a 300-person hiring wave in half the usual time. By the time freshers hit live calls, they'd already handled the angry customers - safely.
Head of L&D
Global BPO operations
Most teams run their first scenarios the same day. It's a browser app with no installation - you configure a scenario, invite trainees, and go.
Yes. You can define custom personas, issue types, and scoring rubrics so sessions mirror your exact process, SLAs, and tone-of-voice standards.
Sessions are encrypted, access is role-based, and we support data residency controls for banking, insurance, and healthcare requirements.
Results can flow into your LMS, HRIS, or QA platform through our API and webhooks, so reporting stays in the systems your teams already use.
Pricing scales by active trainee seats with volume tiers for large hiring waves. Reach out for a quote tailored to your headcount.
Talk to our team and see this solution running on your data within days.